VoIP Telephone Equipment Maintenance Support
Information Technology Services (ITS) provides a VoIP instrument warranty for ITS provided and supported VoIP desktop telephones, excluding conference sets and add-on modules*. In the event of a unit failure, the VoIP desktop telephone will be replaced by a new unit of same or similar model. The failed unit will be retrieved for disposition by ITS. Damage or failure resulting from accidental or intentional tampering, misuse, natural disasters, flooding, or fire is not covered by this warranty. In addition, model changes or upgrades of an existing and operational VoIP phone will require the purchase of a new phone from ITS at the full price.
* The VoIP telephones covered under this extended warranty include the CP7906 (which is the replacement for the CP7910 and CP7905), CP7940, CP7941, CP7942, CP7960, CP7961 and CP7962. VoIP equipment not covered under this program includes the CP7935 or CP7936 Conference sets, or the CP7914 Add-On modules. Customers will need to purchase a new conference set or pay vendor repair costs plus shipping charges to have a failed CP7935/CP7936/CP7914 module repaired.
