Voice System Demarcation Points (Non-TNS provided equipment)
Telecommunications and Networking Services (TNS) voice system demarcation point (Demarc) will be located in the telecommunications room closest to building cable entrance. TNS will provide all inter-building cables (the cabling between buildings), terminating equipment, and labor to establish facilities to the Demarcation Point within the building. TNS will provide maintenance for the inter-building cable and related terminating equipment.
The Horizontal Demarc (the portion of the telecommunications cabling system that extends from the telecommunications outlet/wall plate to the cross-connect in the telecommunications room) is the point at which the customer-owned equipment interfaces with the TNS-provided horizontal cable. TNS will maintain all TNS-installed house cable (cabling from the entrance facility to the equipment room and between telecommunications rooms within a building), horizontal cables and inside wiring.
In buildings where the horizontal cable terminates on 66 blocks or 110 blocks, an RJ45 110 block will be provided by TNS as the Demarc. The customer will be required to provide/place the appropriate unshielded twisted pair RJ45/RJ45 patch cord between their equipment and the block, making use of the existing wire management system.
All requests for locating Non-TNS provided equipment in telecommunications rooms must be submitted as a Telecommunications Service Request (TSR). Service vendor and/or equipment provider name and contact information, design and equipment specifications, footprint and any other space and environmental requirements must be provided with the initial request.
Established TNS policies and procedures will be followed when considering the placement of the equipment in the rooms. Requests, (via TSR), for additional or relocation of existing horizontal cable will be scheduled and completed by TNS.
TNS will be responsible for maintaining the TNS-installed horizontal cable and outlets. It will be the responsibility of the customer to verify that any non-TNS equipment has been eliminated as the source of the trouble before contacting TNS for assistance. The customer will be billed for any problems found to be related to or caused by the non-TNS equipment.
