Voice over IP Automated Call Distribution (ACD)
The ACD service at University Park Campus works in concert with the Cisco VoIP service to automatically deliver telephone calls to call center agents. ACD provides advanced call handling for offices that perform call center functions such as in-bound call routing and the queuing of calls as well as tracking and reporting on call center statistics.
If you have a question about this service or would like to make a request to add, change or terminate this service please contact TNS at (814) 865-1696 or submit your request through the Service Inquiry Form.
