User Equipment Frequently Asked Questions
What videoconference endpoint equipment do you recommend for use with the On-Demand Video Bridge Service?
The equipment must be H.323 capable, be able to generate a Touch Tone response and be capable of registering with the Penn State Video over IP gatekeeper service. The following room systems have been tested; Polycom Viewstation 323, Viewstation FX, Viewstation EX, Viewstation 4000, VSX series, and HDX series. The following desktop systems have been tested; Polycom Via-Video-II and the Polycom PVX.
How do I generate a Touch Tone response from a Polycom Viewstation to enter my password?
A Touch Tone pad is available after dialing into the video bridge by pressing the # key on the remote control of the Viewstation. Once the # key is pressed, a touch tone pad will display on the main monitor. With the touch tone pad displayed, press the numeric keypad on the Polycom remote control to enter the password.
How do I generate a Touch Tone response from a Polycom Via-Video II or PVX desktop unit to enter my password?
A Touch Tone pad is available by clicking on the “controls” ICON on the bottom right corner of the main Via-Video II or PVX screen.
How do I access the keyboard on a Polycom Viewstation unit in order to enter the alpha-numeric dial number? (Dial number example 2222test)
Polycom started offering a different handheld remote control with more options on new systems in early 2004 so there are two styles of remote controls. The newer remote control has a ”directory” button on the upper right corner and a “keyboard” button left center. On the newer remote control, simply press the “keyboard” button to access the keyboard. Using 2222test as an example of the dial number, use the remote control numeric key pad to enter “2222” and the “keyboard” to enter “test”.
The older Polycom remote control is not as simple. From the dial screen with nothing entered in the dial string window, press the center button that is centered between the up-down and left-right arrows. The keyboard will display on the main monitor. Now enter the numeric portion of the dial number (2222) then enter and letters (test) using the keyboard. Please keep in mind that the dial number is case sensitive.
Is the Picturetel System 4000 using the VIU IP interface compatible with the Video Bridge On-Demand Service?
Yes, but the dial number assigned to the conference must be all numeric since the Picturetel remote control can not generate alphabetical characters.
