:::TNS Lead Times:::

TNS Policies

Cable TV Service

Cable/Wiring Service

DHCP Service

Domain Name System Service

Firewall Service

Integrated Backbone Service Request

Local Area Network (LAN) Service

Point to Point Circuit Service

Satellite Downlink Service

Voice System Services(VoIP, Centrex, Voice Switching and Voice Messaging)

Interactive Video Conference Rooms

Wireless LAN Service

TNS Lead Times

The following are general lead times for telecommunications and networking service requests. The lead times are initiated at the time a properly completed and signed Telecommunications Service Request (TSR and supporting documentation (e.g., Design Request Form) are received and when the customer receives an e-mail confirming agreement on the scope of the work and the receipt of a signed TSR. Depending on the nature and complexity of the service request, much of the preliminary design discussions may occur before the confirming email is sent and work is initiated.

Requests that will result in major renovations or require infrastructure or facility upgrades may necessitate longer lead times and will be addressed according to the requirements of the individual project (ex. outside wire/fiber installation). All lead times specified are estimated within normal business days and does not include weekends or holidays.

Cable TV Service Lead Times
The following lead time assumes available facilities (e.g., wire/fiber). If additional facilities are required these lead times may increase. Lead times begin when the confirming TSR email is sent to the customer/requestor.
System/Service	Parts Available in Inventory	Parts Not Available in Inventory
Cable TV Design & Installation	2 - 6 Weeks	8 - 12 Weeks
For more information call (814) 865-5486 or submit an inquiry through the CATV Service Request Form

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Cable/Wiring Service Lead Times
Lead times do not include projects that require coordination with OPP, non-PSU architects, and/or engineers, or other 3rd party contractors.
Inside Building Definitions Jack - A single telecommunications RJ-45, coax or MT-RJ, ST or SC fiber connector. Outlet - A telecommunications physical location consisting of a single or multiple jacks located on a single faceplate. Lead times assume the following: Lead times BEGIN when all outlet locations have been identified and shown graphically on a plan. Adequate space exists within the serving Telecommunications Room for all required active and passive components and equipment.
6 Outlet locations or less	3 Days
50 Jacks or less	3 Weeks
Over 50 Jacks	5 Weeks
Complete Building	To be determined
Between Buildings (Inter Building wire/fiber) Definitions Segment - a single pole-to-pole span or a manhole-to-manhole duct bank section Lead times assume the following: No Right-of-Way agreements are required. No pole attachment agreements are required. Project involves only University owned property Adequate pathways (either duct bank or aerial) exist. Lead times do not include design for construction of new pathways. Does not include copper telephone wiring. Lead times vary according to how far into the distribution system the design must address to find available pairs.
Short Runs (3 Segments or Less)	4 Weeks
Other Runs (more than 3 Segments)	6 Weeks
For more information call (814) 865-6580 or submit an inquiry through the Special Projects Design Request Form

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DHCP Service Lead Times
TNS provides Dynamic Host Configuration Protocol (DHCP) Service. The DHCP lead time is based on the time a request is made by an authorized Administrative, Technical or Security Backbone Contact and a confirmation e-mail is sent by TNS.
Requests for DHCP Service	3 business days
For more information call (814) 865-5485 or submit an inquiry through the DHCP Information Request Form

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Domain Name System Service Lead Times
TNS is the local authority for the Penn State Domain Name System (DNS). DNS is a client/server mechanism by which machine names get "mapped" to IP addressee. In order to facilitate the process of Integrated Backbone service requests, it is TNS's policy that all such requests be submitted by an authorized Administrative, Technical, or Security Contact specified on the Penn State Integrated Backbone Contact List (authentication required) via the applicable Integrated Backbone Service Request Forms below. These forms reside on a secured server and can only be accessed by an authorized Administrative, Technical, or Security Backbone contact. Lead times are based on the time a request is made via the Integrated Backbone Service Request Form and a service completion e-mail is sent by TNS.
IPv4 Address Request Form	1 Week
IPv6 Address Request Form	1 Week
Contacts List/L-PSUDB Update Request Form	1 Day
Subdomain Management Request Form	1 Day
DNS Service Host Request and Deletion Forms	1 Day
For more information call (814) 865-5485 or submit an inquiry through the DNS Information Request Form

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Firewall Service Lead Times
The lead times may vary depending on if the system spans within a building or spans multiple buildings and if the appropriate facilities (e.g., wire/fiber) are available. If additional facilities are required these lead times may increase. Lead times begin when the confirming TSR email is sent to the customer/requestor.
System/Service
Firewall Design & Installation	8 - 12 Weeks
For more information call (814) 865-5486 or submit an inquiry through the Firewall Service Request Form

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Integrated Backbone (Connection) Service Lead Times
The lead times may vary depending on if the system spans within a building or spans multiple buildings and and if the appropriate facilities (e.g., wire/fiber) are available. If additional facilities are required these lead times may increase. Lead times begin when the confirming TSR email is sent to the customer/requestor.
System/Service
Integrated Backbone Design & Installation	8 - 12 Weeks
For more information call (814) 865-6285 or submit an inquiry through the Integrated Backbone Request Form

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Local Area Network (LAN) Service Lead Times
The lead times may vary depending on if the system spans within a building or spans multiple buildings and if the appropriate facilities (e.g., wire/fiber) are available. If additional facilities are required these lead times may increase. Lead times begin when the confirming TSR email is sent to the customer/requestor.
System/Service
New LAN Design & Installation	8 - 12 Weeks
Moves/Changes to LANs under TNS Full Maintenance	2 - 8 Weeks
LAN Expansion: Patch Cable Only for LANs under TNS Full Maintenance	2 - 8 Weeks
LAN Expansion: Additional hardware at the Hub required	7 - 10 Weeks
For more information call (814) 865-5486 or submit an inquiry through the LAN Service Request Form

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Point to Point Circuit Service Lead Times
The lead times may vary depending on if a vendor circuit is required and if the appropriate facilities (e.g., wire/fiber) are available. If additional facilities are required these lead times may increase. Lead times begin when the confirming TSR email is sent to the customer/requestor.
System/Service
Point to Point Circuit Design & Installation	4 - 8 Weeks
For more information call (814) 865-6285 or submit an inquiry through the Point to Point Circuit Inquiry Form

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Satellite Downlink Service Lead Times
The lead times may vary depending if a contractor is or is not required, availability of parts, and if the appropriate facilities (e.g., wire/fiber) are available. If additional facilities are required these lead times may increase. Lead times begin when the confirming TSR email is sent to the customer/requestor.
System/Service
Satellite Downlink Design & Installation	4 - 10 Weeks
For more information call (814) 865-6580 or submit an inquiry through the Special Projects Design Request Form

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Voice System Services Lead Times(VoIP, Centrex, Voice Switching and Voice Messaging)
The lead times may vary depending if a contractor is or is not required and if the appropriate facilities (e.g., wire/fiber) are available. If additional facilities are required these lead times may increase. Lead times begin when the confirming TSR email is sent to the customer/requestor. The lead times listed below are for 8 or less lines, extensions, or single line sets.
Centrex/Merlin/Meridian System/Service
Centrex Service - No service contractor work required	3 - 8 Weeks
Centrex Service - Service contractor work required	4 - 8 Weeks
Meridian Business Set Design/Installation/Moves	4 - 8 Weeks
Merlin Changes (New Extensions/Moves)	4 - 8 Weeks
Voice over IP System/Service
VoIP Design & Installation	6-18 Weeks
VoIP Adds/Moves/Changes	3 - 4 Weeks
Voice Switching and Messaging/Voice Mails System/Service
Name change, swap similar ports, add area code(s), activate wired ports 5 or less requests	1 Day
Name change, swap similar ports, add area code(s), activate wired ports 5 or more requests	5 Days
No service vendor work required - Non-UP	3 Days - 3 Weeks
No service vendor work required - UP	1 - 3 Weeks
Service vendor work required - UP	1 - 6 Weeks
For more information call (814) 865-1696 or submit an inquiry through the Voice System Services Inquiry Form

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Interactive Video Conference Rooms
The lead times may vary depending if a contractor is or is not required, availability of parts, and if the appropriate facilities (e.g., wire/fiber) are available. If additional facilities are required these lead times may increase. Lead times begin when the confirming TSR email is sent to the customer/requestor.
Interactive Video Conference Room Design & Installation	4 - 10 Weeks
For more information call (814) 865-1696 or submit an inquiry through the Videoconferencing Room Design Service

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Wireless LAN Service
The Wireless LAN Service lead times apply to ITS Complete Wireless designs and installations. The Wireless LAN Service lead times represent two distinct phases of a wireless deployment (1) a wireless RF Design and (2) the actual wireless LAN design and installation.
Wireless RF Design Service Lead Time
The wireless RF design lead time assumes the following: No existing RF interference in the design frequency range. Adequate space exists within the serving Telecommunications Room for all required active and passive components and equipment. Full access to the spaces for survey work. The desired coverage area has been adequately identified and shown on a plan. Lead times do not include projects that require coordination with OPP non-PSU architects, and/or engineers, or other 3rd party contractors.
Wireless RF Design	8 Weeks
Wireless Complete Design & Installation Service Lead Time
The lead times may vary depending if a contractor is or is not required, availability of parts, and if the appropriate facilities (e.g., wire/fiber) are available. If additional facilities are required these lead times may increase. Lead times begin when the confirming TSR email is sent to the customer/requestor.
Wireless Complete Design & Installation	8 - 16 Weeks
For more information call (814) 865-6580 or submit an inquiry through the Special Projects Design Request Form

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