Trouble Reporting, Consultation, and Training
To report interruptions or other problems with Telephone/Voice, Video, or Data Network telecommunications services, call the TNS Network Operations Center (NOC) at (814) 865-4662 [5-4NOC], email them at tnsnoc@psu.edu, or submit a case online at https://noc.psu.edu.
TNS Network Operations Center Hours
Monday - Friday: 7am to 11pm
Saturday: 10am to 6pm
Sunday: 3pm to 11pm
The NOC provides support for trouble calls related to the University's telecommunications service. The Staff monitors the University's voice, data, and video networks to ensure that problems are identified and resolved quickly. Questions and inquiries to the NOC may range from restoring simple dial-tone service to solving complex network connectivity problems. Case numbers are assigned for all calls received and provided to the person reporting the trouble via e-mail. If the problem you are experiencing does not allow you to receive e-mail, a case number can be given to you upon request at the time of the trouble call. You will receive an e-mail notice when the reported problem is rectified. While some trouble calls do require a site visit, other calls can be evaluated and resolved over the phone. Calls that cannot be rectified via NOC staff are escalated to the proper technical staff and/or vendor for resolution. The NOC makes every effort to respond to all trouble calls received in a satisfactory manner. If, for some reason, you are not satisfied with the process or outcome of a reported trouble call, please inform the Manager of Network Systems.
Service Information
Dial-up Modem Access Connection Problems
- For locations other than University Park, contact the TNS Network Operations Center at (814) 865-4662, tnsnoc@psu.edu, or https://noc.psu.edu
- For University Park, contact the ITS Help Desk
- ITS Modem Pool Numbers
