:::On-Site Technical Service/Installation Evaluation Form:::

TNS Forms

On-Site Technical Service/Installation Evaluation Form

Telecommunications and Networking Services is interested in your evaluation of the service(s) you receive from our On-Site Technical Service and Installation unit. We hope you will take the time to share your thoughts about our services with us. We hope you tell us what you liked and what you did not like, and why.

We know that your time is valuable. This questionnaire is designed so that you can select a numerical number value where 1 corresponds to the least satisfactory and 5 to the most satisfactory answer, and supply any comments you feel are significant.

Name
Email
Title
Phone
Office Address

Please enter your work order number:
Did the technician inform you he was onsite?	Yes No
Was your work completed in a timely manner?
Comments
Was the work performed with a minimum disruption to your office?
Comments
Was the job neatly done?
Comments
Was the work performed with a minimum disruption to your office?
Comments
Was the job neatly done?
Comments
Did the technician present a good appearance?
Comments
Was the technician helpful and responsive when you had questions?
Comments
Were there any problems following the installation of the item?	Yes No
If "yes", please describe:
Were you satisfied with the work performed?
Additional Comments

If you have any questions concerning this matter, please contact the following:

Jim Weaver
jimw@psu.edu
3-5968

Thank you for taking the time to complete this questionnaire.

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